Lumi Gleam Body Scrub

30-Day Return Policy

At [Orion Solutions], we are committed to ensuring your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange. Please read the following guidelines to ensure a smooth return process:

Eligibility for Returns

1. Time Frame: Returns must be initiated within 30 days from the date of delivery.
2. Condition: Products must be returned in their original condition, unopened, and unused. Items that have been opened or used are not eligible for a refund or exchange unless they are defective.
3. Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required for all returns.

Non-Returnable Items

• Gift cards
• Sale items (unless defective)
• Products purchased through unauthorized retailers

Return Process

1. Initiate Return: To initiate a return, please contact our Customer Service team at [wiljor82@gmail.com]  with your order number and reason for return.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your product.
3. Packaging: Securely pack the product in its original packaging, including all accessories, and enclose your proof of purchase and RAN.
4. Shipping: Send the return package to the address provided by our Customer Service team. We recommend using a trackable shipping method to ensure safe delivery.

Refunds and Exchanges

• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and will be applied to the original method of payment.
• Exchanges: If you prefer an exchange, we will process and ship the replacement product once the returned item is received and inspected.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the product is defective or incorrect due to our error. In such cases, we will provide a prepaid return shipping label.

Contact Us

If you have any questions or need further assistance, please contact our Customer Service team at [wiljor82@gmail.com] . We are here to help and ensure your complete satisfaction with our products.

Thank you for choosing [Orion Solutions]. We appreciate your trust and are dedicated to providing you with the best possible experience.