FAQ

What types of products does Orion Solutions offer?

Orion Solutions specializes in innovative beauty devices and skincare products designed to enhance self-care routines. Our offerings include advanced technology solutions such as the Thermal Neck Lifting and Massager, as well as the Cleanse Crown 2.0, which combines style with functionality for an effortless beauty experience.

How do I use the beauty devices effectively?

To achieve optimal results with our beauty devices, it is essential to follow the user manuals provided with each product. Generally, it is recommended to use the devices consistently as part of your daily skincare routine, ensuring that your skin is clean and prepared for treatment. For specific usage instructions, please refer to the product guidelines.

Are the skincare products suitable for all skin types?

Our skincare products are formulated with natural ingredients aimed at catering to a variety of skin types. However, individual reactions may vary. It is advisable to conduct a patch test before full application, especially for those with sensitive skin or specific allergies.

What is the return policy for products purchased from Orion Solutions?

Orion Solutions offers a 30-day return policy. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange, provided the product is unopened and in its original condition. For more details, please refer to our return policy section.

How long does shipping take?

Orders are typically processed within 1-3 business days. The shipping duration may vary based on your location and the shipping method selected at checkout. You will receive a tracking number once your order has shipped to monitor its progress.

Can I track my order?

Yes, once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track your order's status through the shipping carrier's website.

What should I do if I receive a defective product?

If you receive a defective product, please contact our Customer Service team immediately with your order number and a description of the issue. We will provide you with instructions on how to return the defective item and arrange for a replacement or refund as appropriate.

How can I contact customer service for further inquiries?

You can reach our Customer Service team via email at orionsolutionsstore@gmail.com or by phone at +529988455872. We are dedicated to assisting you with any questions or concerns you may have regarding our products or services.